DataSource.exportClientDataStatic() intermittently stops working.

[starenko]

v10.1p_2016-12-11/Enterprise Deployment

At some point, calls to DataSource.exportClientDataStatic() will stop working for all users. It will return no file and no response. No error is created in the log. The issue is fixed by a web server restart.

I am not allowed to send a copy of the request for data privacy reasons. I just wanted to know if you had any ideas what could cause this behavior, or if this might be caused by a know bug. I see only one other post regarding DataSource.exportClientDataStatic(). So apparently it is rarely used.

[Isomorphic]

We've never had a report like this, but assuming the request times out, it sounds like a deadlock. You should be able to get a dump of the hung threads the next time this happens, which will suggest the cause.