Announcement

**Isomorphic** · 16 Sep 2015, 10:56

This problem, as described, is very unlikely to be a problem with SmartClient. However, if you think it might be, you should start by gathering all of the diagnostic information listed in the FAQ.

In addition to the usual diagnostics, we also need:
1. Is the login page implemented with SmartClient or something else (eg plain HTML, as recommended in the QuickStart Guide)
2. What is the log you've shared so far? It doesn't appear to contain any logs from SmartClient

**satya_paul** · 18 Sep 2015, 06:24

Yes our login is also implemented using SmartClient only.
The log file shared is our product log,
Â 

**Isomorphic** · 18 Sep 2015, 12:41

OK, let us know when you have gathered all the required diagnostics (see previous post).

**satya_paul** · 18 Sep 2015, 17:12

On Comparing the DsRequest parameters we found that -->
In SmartClient V8.2 the DsRequest contain a parameter feeOnExeecute=true but in V10.0 freeOnExecute parameter is null.
Does this make an impact?

**Isomorphic** · 18 Sep 2015, 17:34

No.

Speculating on random internals like this isn't going to lead anywhere. If you want to make progress, take a look at the Debugging topic in the SmartClient Reference. If you get stuck and need assistance, post the requested diagnostics first - any other questions you might have can only be answered once we have these basic diagnostics.

**satya_paul** · 29 Sep 2015, 03:44

Below is the LOG file from SmartClient Developer Conslole-->
LOG contains -->
1: Fisrt user Login
2: First user Logout
3:Second user Login attempt (Here the page is stuck )

Used IE-10 to run the SmartClient Developer Conslole
16:33:37.778:INFO:Log:initialized
16:33:40.089:WARN:Log:Duplicate load of module 'History'.
16:33:41.613:INFO:Log:isc.Page is loaded
16:33:41.675:WARN:Log:Patch for SmartClient 6.5 build included in this application. You are currently running SmartClient verion 'v10.0p_2015-06-17/Enterprise Development Only'. This patch is not compatible with this build and will have no effect. It should be removed from your application source.
16:33:44.731:WARN:Log:fgApp.interpolateFirstModule() - NOT using cookie to determine firstModule
16:33:44.731:WARN:Log:fgApp.interpolateFirstModule() - Setting firstModule to login
16:33:44.731:WARN:Log:fgApp.startUserSession() - calling loadModule
16:33:44.731:WARN:Log:fgApp.loadModule() - loadedModule=null, requestedModuleName=login
16:33:44.734:WARN:Log:fbApp.isAuthoCookie() - fgCookie={loadedModule: "login",
readyState: "N",
loginId: "producer",
emailAddress: "",
langPreference: "",
initialModule: "",
requestedModule: "",
groups: "File Gateway Partner Users,Mailbox Brows..."[58],
permissions: "MYFG_VIEW_USERNAME_ITEM,FG_AUTOGRANT_MBX..."[296],
sessionTimeout: "",
sessionId: "a4aa1cdb-9681-48c1-83e7-22bfb6f47d08",
externalUser: "",
showEbicsVisibility: "",
customSessionExpiredURL: "",
customLogoutURL: "",
userName: "",
partnerUser: "",
groupList: "",
store: _Cookie_store(),
load: _Cookie_load(),
remove: _Cookie_remove()}
16:33:44.734:WARN:Log:fgApp.loadModule() - No Login Cookie. Sending user to Login
16:33:44.734:WARN:Log:requestedModuleNamelogin
16:33:44.734:WARN:Log:requestedModuleName not genericlogin
16:33:44.744:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:44.763:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:44.805:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:44.812:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:44.812:INFO:RPCManager:sendQueue[0]: 1 RPCRequest(s); transport: xmlHttpRequest; target: http://dublr019vm.dub.usoh.ibm.com:5...ent/header.txt
16:33:44.813:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:44.813:DEBUG:RPCManager:XMLHttpRequest GET from http://dublr019vm.dub.usoh.ibm.com:5...ent/header.txt with fields: {} full URL string: http://dublr019vm.dub.usoh.ibm.com:5...ent/header.txt
16:33:44.838:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:44.912:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:44.918:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:44.919:INFO:RPCManager:sendQueue[1]: 1 RPCRequest(s); transport: xmlHttpRequest; target: http://dublr019vm.dub.usoh.ibm.com:5...oginFooter.txt
16:33:44.919:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:44.919:DEBUG:RPCManager:XMLHttpRequest GET from http://dublr019vm.dub.usoh.ibm.com:5...oginFooter.txt with fields: {} full URL string: http://dublr019vm.dub.usoh.ibm.com:5...oginFooter.txt
16:33:44.941:TMR7:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:45.063:TMR2:INFO:RPCManager:transaction 0 arrived after 250ms
16:33:45.064:TMR2:DEBUG:RPCManager:Result string for transaction 0: "

<div id="ibm-banner">
<table width="100%" border="0" cellspacing="0" cellpadding="0"style="background: url('isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/banner-background.png') repeat-x 0 0;">
<tr valign="middle">
<td height="35" id="ibm-banner-main" style="width:100%; background: url('isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/banner-swoosh.png') no-repeat;">
<span id="ibm-banner-main-product-name" class="ibm-banner-product-name">IBM Sterling File Gateway</span>
</td>
<td id="ibm-banner-logo" width="49"><img src="isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/ibm-logo-white.gif" width="41" height="15" alt="IBM logo"/></td>
</tr>
</table>
</div>

"
16:33:45.064:TMR2:INFO:RPCManager:rpcResponse(unstructured) results -->"

<div id="ibm-banner">
<table width="100%" border="0" cellspacing="0" cellpadding="0"style="background: url('isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/banner-background.png') repeat-x 0 0;">
<tr valign="middle">
<td height="35" id="ibm-banner-main" style="width:100%; background: url('isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/banner-swoosh.png') no-repeat;">
<span id="ibm-banner-main-product-name" class="ibm-banner-product-name">IBM Sterling File Gateway</span>
</td>
<td id="ibm-banner-logo" width="49"><img src="isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/ibm-logo-white.gif" width="41" height="15" alt="IBM logo"/></td>
</tr>
</table>
</div>

"<--
16:33:45.153:TMR4:INFO:RPCManager:transaction 1 arrived after 233ms
16:33:45.154:TMR4:DEBUG:RPCManager:Result string for transaction 1: "

<div align='center' style="color:#FFFFFF;">
Licensed Materials - Property of IBM. ©Copyright IBM Corp. 2008, 2015. All Rights Reserved. IBM and the IBM Logo are Trademarks of International Business Machines.
</div>
"
16:33:45.154:TMR4:INFO:RPCManager:rpcResponse(unstructured) results -->"

<div align='center' style="color:#FFFFFF;">
Licensed Materials - Property of IBM. ©Copyright IBM Corp. 2008, 2015. All Rights Reserved. IBM and the IBM Logo are Trademarks of International Business Machines.
</div>
"<--
16:33:47.324:TMR2:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:47.423:TMR6:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:47.549:TMR0:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:47.993:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:48.191:TMR8:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:48.691:TMR2:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:48.849:TMR6:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:48.984:TMR9:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:50.721:TMR8:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:50.860:TMR2:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:51.066:TMR9:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:51.207:TMR3:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:51.381:TMR0:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:51.548:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:51.681:TMR8:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:51.870:TMR2:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:52.925:MUP3:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:52.927:MUP3:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:52.928:MUP3:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:52.928:MUP3:DEBUG:RPCManager:Grabbed prompt from first request that defined one: Authenticating user
16:33:52.940:MUP3:INFO:RPCManager:sendQueue[2]: 1 RPCRequest(s); transport: xmlHttpRequest; target: ./smartclientRPC.do?uniqueId=-1th3x9f8xd5xc&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1
16:33:52.941:MUP3:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:52.942:MUP3:DEBUG:RPCManager:XMLHttpRequest POST to ./smartclientRPC.do?uniqueId=-1th3x9f8xd5xc&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1 contentType: application/x-www-form-urlencoded; charset=UTF-8 with body -->isc_tnum=2&_transaction=<transaction xmlns:xsi="http://www.w3.org/2000/10/XMLSchema-instance" xsi:type="xsd:Object"><transactionNum xsi:type="xsd:long">2</transactionNum><operations xsi:type="xsd:List"><elem xsi:type="xsd:Object"><criteria xsi:type="xsd:Object"></criteria><values xsi:type="xsd:Object"><changePassword>N</changePassword><userName>producer</userName><password>password</password></values><operationConfig xsi:type="xsd:Object"><dataSource>login_DS</dataSource><repo xsi:nil="true"/><operationType>update</operationType><textMatchStyle>exact</textMatchStyle></operationConfig><componentId>LoginForm</componentId><appID>builtinApplication</appID><operation>login_DS_update</operation><oldValues xsi:type="xsd:Object"><changePassword>N</changePassword></oldValues></elem></operations></transaction>&protocolVersion=1.0<--
16:33:53.310:TMR4:INFO:RPCManager:transaction 2 arrived after 368ms
16:33:53.310:TMR4:DEBUG:RPCManager:Result string for transaction 2: "//isc_RPCResponseStart-->[{affectedRows:0,data:{groups:["File Gateway Partner Users","Mailbox Browser Interface Users"],permissions:["MYFG_VIEW_USERNAME_ITEM","FG_AUTOGRANT_MBX_PERMS","MYFG_VIEW_FILE_DOWNLOAD_MODULE","MYFG_VIEW_CHANGE_PASSWORD_MODULE","MYFG_VIEW_FILE_ACTIVITY_MODULE","MYFG_VIEW_HELP_MENU_ITEM","MYFG_VIEW_LOGOUT_BUTTON_ITEM","MYFG_VIEW_REPORTS_MODULE","MYFG_VIEW_FILE_UPLOAD_MODULE","MYFG_VIEW_EVENT_SUBSCRIPTION_MODULE","MYFG_LOGIN"],loginId:"producer",userName:null,password:null,initialModule:"myFilegateway",requestedModule:"",changePassword:null,newPassword:null,confirmPassword:null,emailAddress:"a@b.com",langPreference:"en",partnerUser:null,sessionTimeout:"900",sessionId:"896148c5-b048-409c-8f68-5119df2d2b6c",statusMessage:null,externalUser:false,showEbicsVisibility:false,distributedMailboxUser:false,uniqueUID:"a07bjdqh1r0b"},invalidateCache:false,isDSResponse:true,queueStatus:0,status:0}]//isc_RPCResponseEnd"
16:33:53.315:TMR4:INFO:RPCManager:rpcResponse(login_DS_update)[update]: result: object[status=0]
16:33:53.317:TMR4:WARN:Log:loginModule.loginCallBack() - status=0
16:33:53.318:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.320:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.321:TMR4:WARN:Log:loginModule.handleSuccessfulLogin() - calling setLoggedOnUser
16:33:53.321:TMR4:WARN:Log:fgapp.createThisUser() - creating user from object({groups: Array[2],
permissions: Array[11],
loginId: "producer",
userName: null,
password: null,
initialModule: "myFilegateway",
requestedModule: "",
changePassword: null,
newPassword: null,
confirmPassword: null,
emailAddress: "a@b.com",
langPreference: "en",
partnerUser: null,
sessionTimeout: "900",
sessionId: "896148c5-b048-409c-8f68-5119df2d2b6c",
statusMessage: null,
externalUser: false,
showEbicsVisibility: false,
distributedMailboxUser: false,
uniqueUID: "a07bjdqh1r0b"})
16:33:53.321:TMR4:WARN:Log:FGUser toString():
{
getPermissionList: [
"MYFG_VIEW_USERNAME_ITEM",
"FG_AUTOGRANT_MBX_PERMS",
"MYFG_VIEW_FILE_DOWNLOAD_MODULE",
"MYFG_VIEW_CHANGE_PASSWORD_MODULE",
"MYFG_VIEW_FILE_ACTIVITY_MODULE",
"MYFG_VIEW_HELP_MENU_ITEM",
"MYFG_VIEW_LOGOUT_BUTTON_ITEM",
"MYFG_VIEW_REPORTS_MODULE",
"MYFG_VIEW_FILE_UPLOAD_MODULE",
"MYFG_VIEW_EVENT_SUBSCRIPTION_MODULE",
"MYFG_LOGIN"
]
getGroups: [
"File Gateway Partner Users",
"Mailbox Browser Interface Users"
]
getLoginId: "producer"
getEmailAddress: "a@b.com"
getLangPreference: "en"
getSessionTimeout: "900"
getExternalUser: false
getRequestedModule: ""
getInitialModule: "myFilegateway"
getSessionId: "896148c5-b048-409c-8f68-5119df2d2b6c"
getCustomSessionExpiredURL: ""
getCustomLogoutURL: ""
getShowEbicsVisibility: false
}
16:33:53.321:TMR4:WARN:Log:fgapp.createThisUser() - user object created: undefined
16:33:53.321:TMR4:WARN:Log:fgApp.setLoggedOnUser()
16:33:53.325:TMR4:WARN:Log:Creating a new routeModule
16:33:53.394:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.399:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.401:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.423:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.426:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.431:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.437:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.461:TMR4:WARN:Log:fgapp.persistUserInfo() - persisting user info in cookie: StringBuffer{}
16:33:53.461:TMR4:WARN:Log:fgapp.persistUserInfo() - persisting cookie: {loadedModule: "login",
readyState: "Y",
loginId: "producer",
emailAddress: "a@b.com",
langPreference: "en",
initialModule: "myFilegateway",
requestedModule: "",
groups: Array[2],
permissions: Array[11],
sessionTimeout: "900",
sessionId: "896148c5-b048-409c-8f68-5119df2d2b6c",
externalUser: "",
showEbicsVisibility: "",
customSessionExpiredURL: "",
customLogoutURL: "",
userName: "",
partnerUser: "",
groupList: "",
store: _Cookie_store(),
load: _Cookie_load(),
remove: _Cookie_remove()}
16:33:53.462:TMR4:WARN:Log:loginModule.handleSuccessfulLogin() - calling startUserSession
16:33:53.462:TMR4:WARN:Log:fgApp.interpolateFirstModule() - NOT using cookie to determine firstModule
16:33:53.462:TMR4:WARN:Log:fgApp.interpolateFirstModule() - user.getInitialModule was not void && not empty string: myFilegateway
16:33:53.463:TMR4:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.464:TMR4:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.464:TMR4:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.465:TMR4:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.466:TMR4:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.467:TMR4:INFO:RPCManager:sendQueue[3]: 5 RPCRequest(s); transport: xmlHttpRequest; target: ./smartclientRPC.do?uniqueId=a07bjdqh1r0b&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1
16:33:53.470:TMR4:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.470:TMR4:DEBUG:RPCManager:XMLHttpRequest POST to ./smartclientRPC.do?uniqueId=a07bjdqh1r0b&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1 contentType: application/x-www-form-urlencoded; charset=UTF-8 with body -->isc_tnum=3&_transaction=<transaction xmlns:xsi="http://www.w3.org/2000/10/XMLSchema-instance" xsi:type="xsd:Object"><transactionNum xsi:type="xsd:long">3</transactionNum><operations xsi:type="xsd:List"><elem xsi:type="xsd:Object"><criteria xsi:nil="true"/><operationConfig xsi:type="xsd:Object"><dataSource>producerFileLayer_DS</dataSource><repo xsi:nil="true"/><operationType>fetch</operationType><textMatchStyle>exact</textMatchStyle></operationConfig><appID>builtinApplication</appID><operation>producerFileLayer_DS_fetch</operation><oldValues xsi:nil="true"/></elem><elem xsi:type="xsd:Object"><criteria xsi:nil="true"/><operationConfig xsi:type="xsd:Object"><dataSource>consumerFileLayer_DS</dataSource><repo xsi:nil="true"/><operationType>fetch</operationType><textMatchStyle>exact</textMatchStyle></operationConfig><appID>builtinApplication</appID><operation>consumerFileLayer_DS_fetch</operation><oldValues xsi:nil="true"/></elem><elem xsi:type="xsd:Object"><criteria xsi:nil="true"/><operationConfig xsi:type="xsd:Object"><dataSource>producerFileLayerParameter_DS</dataSource><repo xsi:nil="true"/><operationType>fetch</operationType><textMatchStyle>exact</textMatchStyle></operationConfig><appID>builtinApplication</appID><operation>producerFileLayerParameter_DS_fetch</operation><oldValues xsi:nil="true"/></elem><elem xsi:type="xsd:Object"><criteria xsi:nil="true"/><operationConfig xsi:type="xsd:Object"><dataSource>consumerFileLayerParameter_DS</dataSource><repo xsi:nil="true"/><operationType>fetch</operationType><textMatchStyle>exact</textMatchStyle></operationConfig><appID>builtinApplication</appID><operation>consumerFileLayerParameter_DS_fetch</operation><oldValues xsi:nil="true"/></elem><elem xsi:type="xsd:Object"><criteria xsi:nil="true"/><operationConfig xsi:type="xsd:Object"><dataSource>languageMap_DS</dataSource><repo xsi:nil="true"/><operationType>fetch</operationType><textMatchStyle>exact</textMatchStyle></operationConfig><appID>builtinApplication</appID><operation>languageMap_DS_fetch</operation><oldValues xsi:nil="true"/></elem></operations></transaction>&protocolVersion=1.0<--
16:33:53.472:TMR4:WARN:Log:fgApp.startUserSession() - calling loadModule
16:33:53.472:TMR4:WARN:Log:fgApp.loadModule() - loadedModule=login, requestedModuleName=myFilegateway
16:33:53.472:TMR4:WARN:Log:fbApp.isAuthoCookie() - fgCookie={loadedModule: "login",
readyState: "Y",
loginId: "producer",
emailAddress: "a@b.com",
langPreference: "en",
initialModule: "myFilegateway",
requestedModule: "",
groups: "File Gateway Partner Users,Mailbox Brows..."[58],
permissions: "MYFG_VIEW_USERNAME_ITEM,FG_AUTOGRANT_MBX..."[296],
sessionTimeout: "900",
sessionId: "896148c5-b048-409c-8f68-5119df2d2b6c",
externalUser: "",
showEbicsVisibility: "",
customSessionExpiredURL: "",
customLogoutURL: "",
userName: "",
partnerUser: "",
groupList: "",
store: _Cookie_store(),
load: _Cookie_load(),
remove: _Cookie_remove()}
16:33:53.472:TMR4:WARN:Log:requestedModuleNamemyFilegateway
16:33:53.472:TMR4:WARN:Log:requestedModuleName not genericmyFilegateway
16:33:53.472:TMR4:WARN:Log:Loading myFilegateway module
16:33:53.579:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.581:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.583:TMR4:WARN:Log:ClassFactory.addGlobalID: ID:'myFgRename' for object '[TextItem ID:myFgRename name:RenameMessage]' collides with ID of existing object '[HiddenItem ID:myFgRename name:RenameMessage]'. The global reference to this object will be replaced
16:33:53.586:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.594:TMR4:WARN:Log:Creating a new reportModule
16:33:53.595:TMR4:WARN:Log:In reportModule
16:33:53.604:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.606:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:53.610:TMR4:WARN:Log:Adding Route Activity Tab
16:33:53.615:TMR4:WARN:Log:Adding upload Tab
16:33:53.617:TMR4:WARN:Log:Adding download Tab
16:33:53.619:TMR4:WARN:Log:adding reports Tab
16:33:53.638:TMR4:WARN:Log:Browser locale set in fgaPP is en
16:33:53.641:TMR4[E0]:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.641:TMR4[E0]:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.641:TMR4[E0]:INFO:RPCManager:sendQueue[4]: 1 RPCRequest(s); transport: xmlHttpRequest; target: http://dublr019vm.dub.usoh.ibm.com:5...myFgHeader.txt
16:33:53.642:TMR4[E0]:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.642:TMR4[E0]:DEBUG:RPCManager:XMLHttpRequest GET from http://dublr019vm.dub.usoh.ibm.com:5...myFgHeader.txt with fields: {} full URL string: http://dublr019vm.dub.usoh.ibm.com:5...myFgHeader.txt
16:33:53.851:TMR4[E0]:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.851:TMR4[E0]:DEBUG:RPCManager:Grabbed prompt from first request that defined one: Finding Records that match your criteria...
16:33:53.853:TMR4[E0]:INFO:RPCManager:sendQueue[5]: 1 RPCRequest(s); transport: xmlHttpRequest; target: ./smartclientRPC.do?uniqueId=a07bjdqh1r0b&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1
16:33:53.854:TMR4[E0]:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:53.854:TMR4[E0]:DEBUG:RPCManager:XMLHttpRequest POST to ./smartclientRPC.do?uniqueId=a07bjdqh1r0b&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1 contentType: application/x-www-form-urlencoded; charset=UTF-8 with body -->isc_tnum=5&_transaction=<transaction xmlns:xsi="http://www.w3.org/2000/10/XMLSchema-instance" xsi:type="xsd:Object"><transactionNum xsi:type="xsd:long">5</transactionNum><operations xsi:type="xsd:List"><elem xsi:type="xsd:Object"><criteria xsi:type="xsd:Object"><DirectionalProtocolList>f</DirectionalProtocolList></criteria><operationConfig xsi:type="xsd:Object"><dataSource>protocolList_DS</dataSource><repo xsi:nil="true"/><operationType>fetch</operationType><textMatchStyle>startsWith</textMatchStyle></operationConfig><componentId>isc_PickListMenu_0</componentId><appID>builtinApplication</appID><operation>protocolList_DS_fetch</operation><oldValues xsi:type="xsd:Object"><DirectionalProtocolList>f</DirectionalProtocolList></oldValues></elem></operations></transaction>&protocolVersion=1.0<--
16:33:54.025:TMR4[E0]:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:54.025:TMR4[E0]:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:54.026:TMR4[E0]:INFO:RPCManager:sendQueue[6]: 1 RPCRequest(s); transport: xmlHttpRequest; target: http://dublr019vm.dub.usoh.ibm.com:5...ent/footer.txt
16:33:54.026:TMR4[E0]:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:33:54.028:TMR4[E0]:DEBUG:RPCManager:XMLHttpRequest GET from http://dublr019vm.dub.usoh.ibm.com:5...ent/footer.txt with fields: {} full URL string: http://dublr019vm.dub.usoh.ibm.com:5...ent/footer.txt
16:33:54.103:TMR2:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:33:54.104:TMR3:INFO:RPCManager:transaction 4 arrived after 462ms
16:33:54.104:TMR3:DEBUG:RPCManager:Result string for transaction 4: "

<div id="ibm-banner">
<table width="100%" border="0" cellspacing="0" cellpadding="0" style="background: url('isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/banner-background.png') repeat-x 0 0;">
<tr valign="middle">
<td height="35" id="ibm-banner-main" style="width:100%; background: url('isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/banner-swoosh.png') no-repeat;">
<span id="ibm-banner-main-product-name" class="ibm-banner-product-name">IBM Sterling myFileGateway</span>
</td>
<td id="ibm-banner-logo" width="49"><img src="isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/ibm-logo-white.gif" width="41" height="15" alt="IBM logo"/></td>
</tr>
</table>
</div>

"
16:33:54.105:TMR3:INFO:RPCManager:rpcResponse(unstructured) results -->"

<div id="ibm-banner">
<table width="100%" border="0" cellspacing="0" cellpadding="0" style="background: url('isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/banner-background.png') repeat-x 0 0;">
<tr valign="middle">
<td height="35" id="ibm-banner-main" style="width:100%; background: url('isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/banner-swoosh.png') no-repeat;">
<span id="ibm-banner-main-product-name" class="ibm-banner-product-name">IBM Sterling myFileGateway</span>
</td>
<td id="ibm-banner-logo" width="49"><img src="isomorphic/skins/FileGateway_v001/images/FGimages/brandingimages/ibm-logo-white.gif" width="41" height="15" alt="IBM logo"/></td>
</tr>
</table>
</div>

"<--
16:33:54.105:TMR1:INFO:RPCManager:transaction 3 arrived after 634ms
16:33:54.105:TMR1:DEBUG:RPCManager:Result string for transaction 3: "//isc_RPCResponseStart-->[{affectedRows:0,data:"User is not authorized to perform the requested operation",invalidateCache:false,isDSResponse:true,queueStatus:0,status:0},{affectedRows:0,data:"User is not authorized to perform the requested operation",invalidateCache:false,isDSResponse:true,queueStatus:0,status:0},{affectedRows:0,data:"User is not authorized to perform the requested operation",invalidateCache:false,isDSResponse:true,queueStatus:0,status:0},{affectedRows:0,data:"User is not authorized to perform the requested operation",invalidateCache:false,isDSResponse:true,queueStatus:0,status:0},{affectedRows:0,data:[{LanguageName:"Japanese",LanguageCode:"ja"},{LanguageName:"English",LanguageCode:"en"},{LanguageName:"Korean",LanguageCode:"ko"},{LanguageName:"Dutch",LanguageCode:"nl"},{LanguageName:"Portugese-Brazil",LanguageCode:"pt_br"},{LanguageName:"Italian",LanguageCode:"it"},{LanguageName:"French",LanguageCode:"fr"},{LanguageName:"Simplified Chinese",LanguageCode:"zh"},{LanguageName:"Arabic",LanguageCode:"ar"},{LanguageName:"Traditional Chinese",LanguageCode:"zh_tw"},{LanguageName:"German",LanguageCode:"de"},{LanguageName:"Spanish",LanguageCode:"es"}],invalidateCache:false,isDSResponse:true,queueStatus:0,status:0,totalRows:12}]//isc_RPCResponseEnd"
16:33:54.110:TMR1:INFO:RPCManager:rpcResponse(custom)[rpc]: result: object[status=0]
16:33:54.112:TMR1:WARN:Log:Error:
'Unable to get property '$128o' of undefined or null reference'
in http://dublr019vm.dub.usoh.ibm.com:5..._2015-06-17.js
at line 2019
16:33:54.144:TMR5:INFO:RPCManager:transaction 5 arrived after 289ms
16:33:54.144:TMR5:DEBUG:RPCManager:Result string for transaction 5: "//isc_RPCResponseStart-->[{affectedRows:0,data:[{Key:"FG_CD",Name:"Connect:Direct",Directional:null,Label:"Connect:Direct",License:""},{Key:"FG_FTP",Name:"FTP",Directional:null,Label:"FTP",License:""},{Key:"FG_SFTP",Name:"SFTP",Directional:null,Label:"SFTP",License:""},{Key:"FG_WMQFTE",Name:"WMQFTE",Directional:null,Label:"WMQFTE",License:""}],invalidateCache:false,isDSResponse:true,queueStatus:0,status:0,totalRows:4}]//isc_RPCResponseEnd"
16:33:54.145:TMR5:INFO:RPCManager:rpcResponse(protocolList_DS_fetch)[fetch]: result: 4 records[status=0]
16:33:54.260:TMR8:INFO:RPCManager:transaction 6 arrived after 232ms
16:33:54.260:TMR8:DEBUG:RPCManager:Result string for transaction 6: "

<div align ='center' style="color:#FFFFFF;">
©Copyright IBM Corp. 2008, 2015. All Rights Reserved.
</div>
"
16:33:54.261:TMR8:INFO:RPCManager:rpcResponse(unstructured) results -->"

<div align ='center' style="color:#FFFFFF;">
©Copyright IBM Corp. 2008, 2015. All Rights Reserved.
</div>
"<--
16:34:04.866:TMR2:WARN:Log:Destination.navigateTo() - destination=Logout, arg=undefined
16:34:04.869:TMR2:WARN:Log:Destination.loadNavigatedModule() - destination=Logout, arg=undefined
16:34:04.872:TMR2:WARN:Log:doApplicationLogout - Sending logout server request
16:34:04.875:TMR2:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:34:04.881:TMR2:INFO:RPCManager:sendQueue[7]: 1 RPCRequest(s); transport: xmlHttpRequest; target: ./logout.do?uniqueId=a07bjdqh1r0b&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1
16:34:04.884:TMR2:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:34:04.888:TMR2:DEBUG:RPCManager:XMLHttpRequest POST to ./logout.do?uniqueId=a07bjdqh1r0b&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1 contentType: application/x-www-form-urlencoded; charset=UTF-8 with body -->logoutReason=logoutRequested&isc_tnum=7&_transaction=<transaction xmlns:xsi="http://www.w3.org/2000/10/XMLSchema-instance" xsi:type="xsd:Object"><transactionNum xsi:type="xsd:long">7</transactionNum><operations xsi:type="xsd:List"><elem>__ISC_NULL__</elem></operations></transaction>&protocolVersion=1.0<--
16:34:05.158:TMR2:INFO:RPCManager:transaction 7 arrived after 266ms
16:34:05.162:TMR2:DEBUG:RPCManager:Result string for transaction 7: "//isc_RPCResponseStart-->[{status:0,data:"Logout Successful"}]//isc_RPCResponseEnd"
16:34:05.165:TMR2:INFO:RPCManager:rpcResponse(custom)[rpc]: result: object[status=0]
16:34:05.168:TMR2:WARN:Log:Begining logout callback
16:34:05.172:TMR2:WARN:Log:Beginning doApplicationLogoutPostProcessing()
16:34:05.174:TMR2:WARN:Log:Common logout code invoked
16:34:05.192:TMR2:WARN:Log:i=0 - [ListGrid ID:isc_ListGrid_0]
16:34:05.205:TMR2:WARN:Log:statusOfDelete: true
16:34:05.207:TMR2:WARN:Log:i=1 - [ListGrid ID:isc_ListGrid_1]
16:34:05.223:TMR2:WARN:Log:statusOfDelete: true
16:34:05.226:TMR2:WARN:Log:i=2 - [HLayout ID:isc_HLayout_1]
16:34:05.272:TMR2:WARN:Log:statusOfDelete: true
16:34:05.275:TMR2:WARN:Log:i=3 - [HLayout ID:isc_HLayout_2]
16:34:05.609:TMR2:WARN:Log:statusOfDelete: true
16:34:05.612:TMR2:WARN:Log:i=4 - [ListGrid ID:isc_ListGrid_2]
16:34:05.616:TMR2:WARN:Log:statusOfDelete: true
16:34:05.619:TMR2:WARN:Log:i=5 - [ListGrid ID:isc_ListGrid_3]
16:34:05.702:TMR2:WARN:Log:statusOfDelete: true
16:34:05.705:TMR2:WARN:Log:i=6 - [ListGrid ID:isc_ListGrid_4]
16:34:05.712:TMR2:WARN:Log:statusOfDelete: true
16:34:05.716:TMR2:WARN:Log:i=7 - [ListGrid ID:isc_ListGrid_5]
16:34:05.770:TMR2:WARN:Log:statusOfDelete: true
16:34:05.777:TMR2:WARN:Log:i=8 - [ListGrid ID:arrivedFileEventAttributes_ListGrid]
16:34:05.788:TMR2:WARN:Log:statusOfDelete: true
16:34:05.792:TMR2:WARN:Log:i=9 - [ListGrid ID:deliveryEventAttributes_ListGrid]
16:34:05.881:TMR2:WARN:Log:statusOfDelete: true
16:34:05.962:TMR2:WARN:Log:i=10 - [ListGrid ID:routeEventAttributes_ListGrid]
16:34:05.999:TMR2:WARN:Log:statusOfDelete: true
Messaging endpoint not responding - remote debugging unavailable. To fix, make sure you have correctly registered the Messaging servlet in your web.xml
16:34:08.818:TMR2:WARN:Log:User is NOT a single signon user. Doing normal logout
16:34:08.830:TMR2:WARN:Log:fgApp.loadModule() - loadedModule=myFilegateway, requestedModuleName=login
16:34:08.844:TMR2:WARN:Log:fbApp.isAuthoCookie() - fgCookie={loadedModule: "",
readyState: "N",
loginId: "producer",
emailAddress: "",
langPreference: "",
initialModule: "",
requestedModule: "",
groups: "File Gateway Partner Users,Mailbox Brows..."[58],
permissions: "MYFG_VIEW_USERNAME_ITEM,FG_AUTOGRANT_MBX..."[296],
sessionTimeout: "",
sessionId: "896148c5-b048-409c-8f68-5119df2d2b6c",
externalUser: "",
showEbicsVisibility: "",
customSessionExpiredURL: "",
customLogoutURL: "",
userName: "",
partnerUser: "",
groupList: "",
store: _Cookie_store(),
load: _Cookie_load(),
remove: _Cookie_remove()}
16:34:08.852:TMR2:WARN:Log:fgApp.loadModule() - No Login Cookie. Sending user to Login
16:34:08.861:TMR2:WARN:Log:requestedModuleNamelogin
16:34:08.868:TMR2:WARN:Log:requestedModuleName not genericlogin
16:34:09.143:TMR2[E1]:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:09.433:TMR1:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:18.592:TMR7:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:18.731:TMR1:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:19.107:TMR5:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:19.399:TMR9:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:19.662:TMR3:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:19.923:TMR7:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:20.101:TMR1:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:20.270:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:21.957:TMR2:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:22.083:TMR6:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:22.331:TMR0:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:22.512:TMR4:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:22.690:TMR7:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:22.844:TMR1:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:23.032:TMR5:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:23.228:TMR9:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:24.376:MUP5:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:24.385:MUP5:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:24.395:MUP5:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:34:24.399:MUP5:DEBUG:RPCManager:Grabbed prompt from first request that defined one: Authenticating user
16:34:24.413:MUP5:INFO:RPCManager:sendQueue[8]: 1 RPCRequest(s); transport: xmlHttpRequest; target: ./smartclientRPC.do?uniqueId=a07bjdqh1r0b&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1
16:34:24.420:MUP5:DEBUG:RPCManager:Using ActiveX XMLHttpRequest via constructor: MSXML2.XMLHTTP
16:34:24.424:MUP5:DEBUG:RPCManager:XMLHttpRequest POST to ./smartclientRPC.do?uniqueId=a07bjdqh1r0b&isc_rpc=1&isc_v=v10.0p_2015-06-17&isc_xhr=1 contentType: application/x-www-form-urlencoded; charset=UTF-8 with body -->isc_tnum=8&_transaction=<transaction xmlns:xsi="http://www.w3.org/2000/10/XMLSchema-instance" xsi:type="xsd:Object"><transactionNum xsi:type="xsd:long">8</transactionNum><operations xsi:type="xsd:List"><elem xsi:type="xsd:Object"><criteria xsi:type="xsd:Object"></criteria><values xsi:type="xsd:Object"><changePassword>N</changePassword><userName>consumer</userName><password>password</password></values><operationConfig xsi:type="xsd:Object"><dataSource>login_DS</dataSource><repo xsi:nil="true"/><operationType>update</operationType><textMatchStyle>exact</textMatchStyle></operationConfig><componentId>LoginForm</componentId><appID>builtinApplication</appID><operation>login_DS_update</operation><oldValues xsi:type="xsd:Object"><changePassword>N</changePassword></oldValues></elem></operations></transaction>&protocolVersion=1.0<--
16:34:24.856:TMR0:INFO:RPCManager:transaction 8 arrived after 428ms
16:34:24.862:TMR0:DEBUG:RPCManager:Result string for transaction 8: "//isc_RPCResponseStart-->[{affectedRows:0,data:{groups:["File Gateway Partner Users","Mailbox Browser Interface Users"],permissions:["MYFG_VIEW_USERNAME_ITEM","FG_AUTOGRANT_MBX_PERMS","MYFG_VIEW_FILE_DOWNLOAD_MODULE","MYFG_VIEW_CHANGE_PASSWORD_MODULE","MYFG_VIEW_FILE_ACTIVITY_MODULE","MYFG_VIEW_HELP_MENU_ITEM","MYFG_VIEW_LOGOUT_BUTTON_ITEM","MYFG_VIEW_REPORTS_MODULE","MYFG_VIEW_FILE_UPLOAD_MODULE","MYFG_VIEW_EVENT_SUBSCRIPTION_MODULE","MYFG_LOGIN"],loginId:"consumer",userName:null,password:null,initialModule:"myFilegateway",requestedModule:null,changePassword:null,newPassword:null,confirmPassword:null,emailAddress:"c@d.com",langPreference:"en",partnerUser:null,sessionTimeout:"900",sessionId:"1085bd97-11d4-475e-8fa4-145638b77194",statusMessage:null,externalUser:false,showEbicsVisibility:false,distributedMailboxUser:false,uniqueUID:"xio6nh73geus"},invalidateCache:false,isDSResponse:true,queueStatus:0,status:0}]//isc_RPCResponseEnd"
16:34:24.904:TMR0:INFO:RPCManager:rpcResponse(login_DS_update)[update]: result: object[status=0]
16:34:25.036:TMR0:WARN:Log:loginModule.loginCallBack() - status=0
16:34:25.040:TMR0:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:25.044:TMR0:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:25.048:TMR0:WARN:Log:loginModule.handleSuccessfulLogin() - calling setLoggedOnUser
16:34:25.051:TMR0:WARN:Log:fgapp.createThisUser() - creating user from object({groups: Array[2],
permissions: Array[11],
loginId: "consumer",
userName: null,
password: null,
initialModule: "myFilegateway",
requestedModule: null,
changePassword: null,
newPassword: null,
confirmPassword: null,
emailAddress: "c@d.com",
langPreference: "en",
partnerUser: null,
sessionTimeout: "900",
sessionId: "1085bd97-11d4-475e-8fa4-145638b77194",
statusMessage: null,
externalUser: false,
showEbicsVisibility: false,
distributedMailboxUser: false,
uniqueUID: "xio6nh73geus"})
16:34:25.056:TMR0:WARN:Log:FGUser toString():
{
getPermissionList: [
"MYFG_VIEW_USERNAME_ITEM",
"FG_AUTOGRANT_MBX_PERMS",
"MYFG_VIEW_FILE_DOWNLOAD_MODULE",
"MYFG_VIEW_CHANGE_PASSWORD_MODULE",
"MYFG_VIEW_FILE_ACTIVITY_MODULE",
"MYFG_VIEW_HELP_MENU_ITEM",
"MYFG_VIEW_LOGOUT_BUTTON_ITEM",
"MYFG_VIEW_REPORTS_MODULE",
"MYFG_VIEW_FILE_UPLOAD_MODULE",
"MYFG_VIEW_EVENT_SUBSCRIPTION_MODULE",
"MYFG_LOGIN"
]
getGroups: [
"File Gateway Partner Users",
"Mailbox Browser Interface Users"
]
getLoginId: "consumer"
getEmailAddress: "c@d.com"
getLangPreference: "en"
getSessionTimeout: "900"
getExternalUser: false
getRequestedModule: null
getInitialModule: "myFilegateway"
getSessionId: "1085bd97-11d4-475e-8fa4-145638b77194"
getCustomSessionExpiredURL: ""
getCustomLogoutURL: ""
getShowEbicsVisibility: false
}
16:34:25.060:TMR0:WARN:Log:fgapp.createThisUser() - user object created: undefined
16:34:25.063:TMR0:WARN:Log:fgApp.setLoggedOnUser()
16:34:25.072:TMR0:WARN:Log:Creating a new routeModule
16:34:26.074:TMR0:INFO:RPCManager:sendQueue called with no current queue, ignoring
16:34:26.086:TMR0:WARN:Log:******** restarting user session ********
16:34:26.089:TMR0:WARN:Log:loginModule.handleSuccessfulLogin() - calling setLoggedOnUser
16:34:26.092:TMR0:WARN:Log:fgapp.createThisUser() - creating user from object({loadedModule: "login",
readyState: "Y",
loginId: "producer",
emailAddress: "",
langPreference: "",
initialModule: "",
requestedModule: "",
groups: "File Gateway Partner Users,Mailbox Brows..."[58],
permissions: "MYFG_VIEW_USERNAME_ITEM,FG_AUTOGRANT_MBX..."[296],
sessionTimeout: "",
sessionId: "896148c5-b048-409c-8f68-5119df2d2b6c",
externalUser: "",
showEbicsVisibility: "",
customSessionExpiredURL: "",
customLogoutURL: "",
userName: "",
partnerUser: "",
groupList: "",
store: _Cookie_store(),
load: _Cookie_load(),
remove: _Cookie_remove()})
16:34:26.096:TMR0:WARN:Log:Error:
'Exception thrown and not caught'
in
at line 2844
Developer Console - error encountered when checking if server timings are switched on - assuming the 'areServerTimesTracked' and 'trackServerTimings' built-in RPCs are disallowed, and hiding the UI for dynamic switching of server timing data

**Isomorphic** · 30 Sep 2015, 00:26

First, just a reminder that Isomorphic Support is here to help you when, after reviewing all available diagnostics, you have concluded that your application is not working due to the malfunction of a specific SmartClient API.

Just telling us that you're having a problem on upgrade - which can have any number of causes - comes nowhere near to meeting this standard (even with logs).

As far as these logs - we don't know what approach you've taken in implementing your login page, and we don't know what these logs look like in the (normal) success case, so there's little we can comment on. However, we can see that your server side appears to be returning an error ("User is not authorized to perform the requested operation") and this is something you should probably look into.

Some time after this result is returned, there is a JavaScript error. You can use Chrome to get a clearer idea of what the error was (IE10 has the worst available diagnostics of any browser in the case of JavaScript errors). However, this may not even be worth looking into, since presumably this JavaScript error doesn't occur unless your server has already returned an unexpected error.

Finally, be sure to use the latest patched build whenever reporting any kind of issue - see smartclient.com/builds.

Announcement

After entering the credentials the page is stuck on login page

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