Firefox crashes in past few days

[ABM]

We have a number of customers using our application running SC 8.2.

In the past few days we have received reports from a number of them reporting crashes when using the application when running firefox. The versions of firefox can range fro v24 right up to v31.0. Google or IE are not exhibiting the same issue.

I am not convinced it is a SC issue - but I wanted to see if other SC users running firefox has encountered this in the past few days.

Thanks

[MKunz]

Hi,

we noticed similar Problems in the last few days on a Testsystem with an older Version of smartGWT (Version 2.4), but also only in Firefox (In this case it was V31).

In Windows Application Logs we see Details for the Application Error:
Name of the Application: plugin-container.exe, Version: 31.0.0.5310
Name of the Module: Moduls: mozalloc.dll, Version: 31.0.0.5310

The newest updated Plugin in our case is firebug, but i dont know if there is a connection between these events.

We cannot locate the problem till now..

Thanks, Byebye

[chellegaard]

Yeah,

our customers are complaining too.
Firefox v.31 crashes pretty often. Nothing wrong with IE, Chrome and Firefox v.24.

We are using smartGWT pro v. 4.1 and at first we thought it was the graphs of the pro-version.
The code seems fine and is unchanged :/

Others having this problem??
...or a fix/explanation??

maybe isomorphic should join the conversation ;)

[Isomorphic]

We've not had similar reports.

Notice the huge range of versions involved (SC 8.2 vs SmartGWT 4.1) - this in combination with a crash in plugin-container.exe strongly suggests that Firefox has introduced a bug that causes some plugin you are all using (Java? Flash?) to intermittently crash, and the problem has nothing to do with SmartClient / SmartGWT per se.

[chellegaard]

Thank you for your quick reply.

This guy is also seeing the issue: http://forums.smartclient.com/showthread.php?t=31105

We have a tab with another level of tabs containing charts and multiple ListGrids, which crashes firefox 31, but no other browsers.

The only plugins are adobe acrobat and google updater. We're not even using flash as your graphs are in HTML 5.

Alas it would seem that a bug in Firefox 31 is triggered by some component in SmartGWT.

[MKunz]

Hi guys,

do you use firebug in your firefox too? Our Support deactivated this (because this was last updated on August 14th) and no crash happened the last week.

Thanks for your feedback, byebye

[chellegaard]

There's no firebug enabled in the Firefox 31 that crashes our app :/

[chellegaard]

Problem solved:

as always (I tend to say) a lot of asynchronous loads weren't immune to the timing of the callbacks :(

I guess firefox 31 has faster doing some of the stuff compared to other browser, where we didn't see the problem.

Nothing to do with SmartGWT ;)

[MKunz]

Hi chellegaard,

thanks for your Feedback.

Firefox running also stable the last two weeks in our application.

Have you fixed/changed something in your application or do you mean it was just a temporarily firefox problem?

Thanks a lot, bye

[chellegaard]

Yeah, we've changed the code.
It's was a classic mistake with a lot of asynchronous loads...you have to mind the timing of the callbacks as they CANNOT be dependant on each other or the sequence of execution.

The bug has existed for long in your application, but wasn't visible until Firefox 31. Presumebly because Firefox 31 is doing some tasks faster now and thereby "interfered" with the execution of the async callbacks.

Entirely the designers fault - nothing to do with smartGWT or the browser :/ ;)

[MKunz]

Hi,

thanks for your explanation. We also fixed some Javascript Exceptions happened due to a asynchronous popup, maybe this solved our problem.

Byebye