[Isomorphic]

HTTPS + Linux is what parts of SmartClient.com run on, as well as many deployed SmartClient applications. If you want to actually solve this issue, please follow the troubleshooting advice we've already given:

General tip: use Fiddler to see if the media is loading or whether it might be missing.

One thing that can happen on Linux is that the case of a filename can matter whereas it won't on Windows. So if you somehow botched the filenames, it would show up on a Linux server but not a Windows server.

[subashk]

We are not using any external CSS, but we are using the BlackOps skin.

It looks perfectly fine in Firefox, but not in IE. The layout is defined as shown in the attached image.

Also the fusion charts doesn't show up in IE. It says

10:30:44.138:XRP6[E]:WARN:FusionChart:ActiveIssuersChart:src set to: ../FusionCharts/Charts/Pie3D.swf

This FusionCharts directory is located same level as isomorphic.

Every works perfectly fine in Firefox, what can be wrong with IE + HTTPS + Linux.

[Isomorphic]

That's not a grid that's gone white, its a SectionHeader from a SectionStack.

You could get this effect if you were loading some external CSS that added a white background color to styles like "sectionHeaderTitle", or if your CSS styled all "TD" elements or similar. Try removing any non-SmartClient CSS until you find the issue.

You can send large or confidential logs of screenshots to support@isomorphic.com (but we don't need them now).

[subashk]

Not able to post larger size shot due to image size restriction.

is there a email where i can send these screenshots and error logs.

[Isomorphic]

Can't really tell what that is. Post a larger shot.

General tip: use Fiddler to see if the media is loading or whether it might be missing.

[subashk]

Posted the screenshot.

Here Firefox works fine, where IE doesn't show the headers and FusionCarts.

Note: we are accessing these pages thru HTTPS.

[Isomorphic]

You've still got 110 clears, that's not normal. The Developer Console will tell you which components are doing this and why if you only let it :) In addition to the telltale log messages you were seeing before, you can enable the "clears" log category to see which components are clearing.

Use the Watch tab to figure out why there would be an unexpected white area. If you need further help, post a screenshot of the visual problem you're seeing.

[subashk]

Yes, we fixed that and now the debug console looks like this.

We are having multiple grid in a layout and the grids show up in Firefox fine, but in IE it has white background on listgrid's header panel.

Are we redrawing too many components or this is normal? We have set all widget - autoDraw to false except the top layout.

Debug Console:
Mouse Event Target : DSTabSet_tabBar Focus Target : dataServicesTab
Last MouseDown Target : dataServicesTab [click to add to eval]

Canvas Count : 315
draw()s : 364 clear()s : 110 redraw()s : 14 destroy()s : 4
Eval JS
Clear
Ruler
SmartClient Version: 6.5.1 (expires 2009-03-08 12:23:49.0) Licensed to: xxx(#xxx) Log Messages


17:19:56.369:INFO:Log:initialized
17:20:06.104:INFO:Log:isc.Page is loaded
17:20:09.900:XRP6[E]:WARN:FusionChart:ActiveIssuersChart:src set to: https://xxx.com/HomePage/isomorphic/../FusionCharts/Charts/Pie3D.swf

XML Comm Watcher (selection available as 'element' in evals)

Evaluate Java (contents run in a JSP)

Evaluate XML

Literal Text (contents available as 'literalText' in JS evals)

Evaluate JS Expression (watch list selection available as 'watched' in evals)


dataServicesViewSelector

[Isomorphic]

Subash these log messages are pointing you right to the problem with autoDraw that we previously pointed out:

11:21:03.970:WARN:VStack:isc_VStack_64:Adding already drawn widget:isc_Label_62 to new parent:isc_VStack_64. Child has been cleared so it can be drawn inside the new parent. This may be a result of autoDraw being enabled for the child.
11:21:03.970:WARN:VStack:isc_VStack_64:Adding already drawn widget:isc_Label_63 to new parent:isc_VStack_64. Child has been cleared so it can be drawn inside the new parent. This may be a result of autoDraw being enabled for the child.

Your application does 739 clear()s (as the Developer Console is also pointing out) because of this problem. Why don't you fix this so you aren't waiting multiple seconds for the screen to come up every time?

[subashk]

Debug console optimization.

Thanks, that helped a lot.

I'm seeing in my debug console, does this sound right. Not seeing Grid as it should look like, does it have to do with License expiration??

Mouse Event Target : ActiveIssuersChart Focus Target :
Last MouseDown Target : [click to add to eval]

Canvas Count : 342
draw()s : 739 clear()s : 461 redraw()s : 19 destroy()s : 4
Eval JS
Clear
Ruler
SmartClient Version: 6.5.1 (expires 2009-03-08 12:23:49.0) Licensed to: xxxx (#687687687687) Log Messages


11:20:56.048:INFO:Log:initialized
11:21:03.970:WARN:VStack:isc_VStack_64:Adding already drawn widget:isc_Label_62 to new parent:isc_VStack_64. Child has been cleared so it can be drawn inside the new parent. This may be a result of autoDraw being enabled for the child.
11:21:03.970:WARN:VStack:isc_VStack_64:Adding already drawn widget:isc_Label_63 to new parent:isc_VStack_64. Child has been cleared so it can be drawn inside the new parent. This may be a result of autoDraw being enabled for the child.
11:21:06.330:INFO:Log:isc.Page is loaded
1
11:22:16.835:TMR2:WARN:Scrollbar:SectorRecapList_body_hscroll:ignoring bad or negative width: -15 [enable 'sizing' log for stack trace]

XML Comm Watcher (selection available as 'element' in evals)

Evaluate Java (contents run in a JSP)

Evaluate XML

Literal Text (contents available as 'literalText' in JS evals)

Evaluate JS Expression (watch list selection available as 'watched' in evals)

[davidj6]

Not really a problem to find on your own. All docs are linked at the top of the forums and you can search for anything like autoDraw as was suggested above. Two results that are very helpful are smartArchitecture that has a description of general issues and Canvas.autoDraw with more specifics on using this attribute.

The docs are really good and the search capability can help you track down specifics when you are not sure where to look. Give them a try.

[subashk]

Atleast point where the doc is and where it is mentioned.

Atleast point where the doc is and where it is mentioned.

Thanks.

[Isomorphic]

Yes, that's what's in the docs. Please don't post again without reading them, thanks.

[subashk]

Set autoDraw to false for all grid components.

Appreciate if you can give some suggestions on what should look like and what to be done.

[Isomorphic]

You probably have incorrect settings for autoDraw. See the docs.